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Service Management: Operations, Strategy, Information Technology (8th Edition) – eBook

eBook details

  • Author: James Fitzsimmons
  • File Size: 24 MB
  • Format: PDF
  • Length: 524 pages
  • Publisher: McGraw-Hill Higher Education; 8th edition
  • Publication Date: January 18, 2013
  • Language: English
  • ASIN: B00DC85YYE
  • ISBN-10: 0078024072
  • ISBN-13: 9780078024078

$134.00 $16.00

SKU: service-management-operations-strategy-information-technology-8th-edition-ebook Categories: , , , , Tags: , , , , , , ,

The best-selling and universally trusted eBook, Service Management: Operations, Strategy, Information Technology 8th edition (PDF) continues to acknowledge and emphasize the essential uniqueness of service management. The etextbook is organized in 4 parts:

Part 1: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations;

Part 2: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy;

Part 3: Managing Service Operations that details topics such as Waiting Lines, Managing Capacity Demand and Service Supply Relationships and;

Part 4: Quantitative Models for Service Management that addresses forecasting and managing service inventory

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